In order to help you, we will need the following information:

•  a description of the colours of your Store’n’Go or its re-order number (located at the back of the packaging) 
•  its capacity in MB or GB
•  its date of purchase 
•  its serial number, located on the Store’n’Go itself, in very small print
•  the version of operating system you are using 
•  a description of the problem you are experiencing 
•  any error message

Please do not hesitate to make contact with us even if you have not managed to gather all the above information.