In order to help you, we will need the following information:

• a description of the colours of your Store’n’Go or its product number (47xxx)
• does it have a metallic trim around it
• its capacity in MB or GB
• its date of purchase
• its serial number, located either on the sticker or printed on the narrow side of the Store’n’Go  in very small letters (on the metallic trim), may be very faint
• the version of operating system you are using
• if it is Windows 2000 or XP, the version of Service Pack installed
• if it is Windows 98, its version (Start/Settings/Control Panel/System/General Tab)
• the full size of the Store’n’Go showing in My Computer by right-clicking on the letter of the Store’n’Go and going into Properties
• is there any error message coming up when you connect the Store’n’Go? What is the exact text of the error message(s)?
• is the LED on the Store’n’Go working when you connect the drive to the computer?
• please connect the Store’n’Go directly to the back of your computer. Please try all USB ports on your PC.
• is the Store'n'Go working on a different computer?
• can you connect the device and send us the screen shot of Device Manager found in Start/Control Panel/System/Hardware and click on the + sign in front of the Disk Drives and USB controllers
• can you connect the device and send us the screen shot of  Disk Management (click on Start, right-click on My Computer, select Manage, Disk Management). Please make sure you scroll down the page to show us the full Disk Management. If necessary, you can take two screen shots of this page.
  (To make a screen shot, press simultaneously CTRL + PRINT SCREEN buttons on your keyboard, open Word document, right-click on your mouse and Paste the picture.)