Which product is your question in connection with?

Accessories

Multimedia, Peripherals & Accessories:Your questions answered

If you do not find your question, please contact Verbatim Support direct at supportcentre@verbatim-europe.com.

I need to contact the product support team. What information should I give them? (Mice)

In order to help you, we will need the following information:

the Reorder/Model number written on the original package
a detailed description of the problem
did you change the batteries in the mouse
could you try to change the mouse speed settings in the Start - Control panel - Mouse menu
its date of purchase
the version of operating system you are using
if it is Windows 2000 or XP, the version of Service Pack installed
if it is Windows 98, its version (Start/Settings/Control Panel/System/General Tab)
did it work before
please connect the mouse/receiver directly to the back of your computer. Please try all USB ports on your PC.
is the mouse working on a different computer?