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Storage Media:Your Questions Answered

If you do not find your question, please contact Verbatim Support direct at supportcentre@verbatim-europe.com.

I need to contact the product support team. What information should I give them? (Optical Storage Media)

Why do DVDs have more space than CDs if they look the same size?

What do I need to record video onto DVDs?

Why do I only get 4.3GB of data on a 4.7GB DVD?

What is firmware?

What kind of printer should I use with your printable CD / DVD media?

People complain about finding you in the Middle East, will Verbatim focus on the Middle and improve their presence and support there?

Is there any chance that we would see a resurrection of any production of Metal AZO CD-Rs? and even for the basic AZO dye, which is still giving perfect scans after 11 years?

Also any chance we might see DVD recordable media produced with the ''durabis like'' coating to protect our backups and home movies? Similar to what TDK offers and whats on current pressed Blu-ray movies.

Has production of ''Super Azo'' CD-Rs been discontinued? There seems to be a shortage of the stuff (at least in Australia) and from what I can tell it is highly sought-after.

Are there any plans to produce single-layered DVD media rated at 18X/20X?

Are there any plans to produce DVD+RW DL or DVD-RW DL?

When will we see larger quantities of 8X DVD+R DL available (i.e. in larger packs)?

Why is 2.4X DVD+R DL media still being produced when 8X DVD+R DL is far superior (quality-wise) and is already mainstream?

Are there any plans for 16x DL from Verbatim?

Are there plans to bring down the cost of Light scribe and DL DVDs?

Why isn't the disc's MID code printed at the package? Could this be done in the future, please?

While DVD recorder drive manufacturers have introduced 18x and 20x recording speed drives, we have not seen any media rated at these speeds. Why is this? Are there any 18x or 20x media in your plans?

How do you comment the fact that some DVD recorder manufacturers overspeed some of your media?

Is Verbatim planning to distribute 12x DVD-RAM in the US/EMEA, or is 5x the fastest we'll see from Verbatim?

A lot of people on the CDFreaks forums have the impression, that Verbatim DVD media manufactured in India is more variable than Verbatim media manufactured in Singapore or in Taiwan. What is your response to this impression? Is quality control a problem with your outsourced media production, and what steps if any are you taking to address this perceived problem?

Will Verbatim continue to provide DVD media using Mitsubishi technology and media codes?

Will Verbatim continue the trend of using multiple manufacturers for DVD media for the same product/reorder numbers?

How will people store important data in ten or twenty years? Is the eternal storage solution already a possibility?

In your opinion, which currently available storage media is the most stable in the long term?

Are hard disks and USB sticks an alternative for storage or are they threatened by long-term deterioration or data failure as well? If so, after how many years?

What’s the situation with durability for new high-resolution storage media such as Blu-ray Disc and HD-DVD?

What is particularly damaging in terms of the potential working life of optical media (light, dirt etc.)? Does the colour of the disc also play a role and, if so, why?

What’s the main reason for data loss (technical background, composition)?

In terms of how long a disc will last, does it matter what data is stored on a disc (audio or other data files, e.g. programs)?

Why are there differences in the storage life of CDs and DVDs (technical explanation)?

What is the average lifetime for a standard CD (industrially pressed and self-burnt)?

LightScribe labels fade in a short period of time with a visible white powder coating.

I have noticed some of my Lightscribe labeled discs get a whitish powder on them. What is it?

Does ultra-violet light fade a LightScribe label? How much does the image fade, and over what period of time?

I have a CD-RW drive that can use 8x media. Is it possible to use 16x media at 8x?

When I record to a CD-RW and then try to record again it is telling me that the disc is full. Why is this?

When I try to copy using a CD-RW disc, I get the message that I have to remove the rewrite protection, how do I do this?

What is the 'Returns Procedure'?

What is the difference between DVD-R and DVD+R?

How should I handle and store my CD's?

Can I record Audio files onto a data CD-R?

What is the best way to label a disc?

What type of pen should I use to write on a disc?

How fast can CD-Rs record?

How can i burn a full 80 minutes onto a CD-R?

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